Nashville General Hospital hosts 5th Annual Healthcare Town Hall

Deann M. Bullock, NGH Chief Medical Officer, Veronica Elders, Interim Chief Nursing Officer, Joseph Webb, Chief Executive Officer, Dorothy Bennett, Chief Ambulatory Services Officer, Mark Brown, Chief Operating Officer, and Bruce Naremore, Chief Financial Officer.

Nashville General Hospital hosted its 5th annual Healthcare Town Hall Meeting at Cathedral of Praise on January 14. The focus on this year’s town hall was NGH’s Integrated Healthcare Delivery System, Patient-Centered Medical Home, Chronic Care Model, and the Metro Incentive Plan.

Thanks to the leadership of CEO Dr. Joseph Webb and his staff, Nashville General’s services cost 15%-50% less than the same quality of services at other area hospitals.

“Our model it’s the chronic care model,” said Dr. Webb. “We have a very integrated delivery system, our patients are kept well to a large extent. So the margin for caring for our patients is smaller.

The model helps to get the sick to wellness quickly and keep them there.”

The Care Management Team consists of many people who manage high-risk patients and keep them healthy.

They offer classes so patients understand their disease(s) and are motivated to self-manage and change behaviors as needed.

“Education is the primary social determinate of health that significantly impacts health disparities,” according to NGH officials. “Nine-five percent of high-risk patients are more apt to live healthier lives once they educated on how to manage their disease(s). NGH is a healthcare community where patients are at the center of their care! The focus is on proactive care rather than reactive care to try to avoid long-term chronic diseases.”

“It is one thing to be underserved and uninsured, but you should not be uninformed,” said Dr. Webb.

In coordination with their education program, NGH provides a nutrition program for patients.

“Under the truly excellent leadership of Dr. Webb and his executive team following his initiative that ‘Food is Medicine,’ we have created the Food Pharmacy to help combat food insecurity among our patient population as well as educate them on the proper food choices for disease management and prevention,” said Michael Venters, director of Food and Nutrition Services at NGH.

According to Venters, the innovative food pharmacy is the only one in the state of Tennessee and one of only three in the United States at its level.

Ninety percent of patients who utilize services at Nashville General clinics recommend the hospital to their family, friends, and community.

NGH manages all aspects of a patient’s care, as needed, so that providers are informed and know what’s going on with patients and can call them back to be seen for their chronic condition.
Seventy-one percent of #NGH’s diabetic patients are in control of their disease meaning their blood sugar is at a level where they can remain healthy and avoid crisis.

Sixty-nine percent of #NGH’s patients with hypertension maintain blood pressure at a level where they remain healthy.

To help address the impact of rising healthcare costs, the Metro Council launched a special incentive program in 2009 for city employees or retirees who participate in the Metro Benefits medical plan (excluding those for which Medicare is their primary insurance).

For the first time ever, city employees and their dependents could get their healthcare needs met without having to pay a co-pay or a deductible if they seek and receive care at Nashville General Hospital (NGH) or one of its outpatient clinics.

The incentive was designed to achieve three primary objectives:
1) Save city employees money when they get their x-rays, physicals, lab tests and other care at NGH or one of its outpatient clinics
2) Increase percentage of insured patients utilizing NGH to offset high uninsured payer mix
3) Decrease Metro’s healthcare spend by driving employees to NGH’s lower cost of care

“NGH’s value proposition is to be an asset for the City of Nashville as it relates to their healthcare needs, and the hospital is positioned to bring the City major cost savings,” according to officials.